Press Release – CARSTAR and QA Partner

HAMILTON, ON – December 22nd, 2014 – Carstar Canada Partnership – Effective today, CARSTAR Automotive Canada Inc. has entered into a multi-store franchise agreement with Quality Assured Collision & Glass, the longest standing co-operative network in British Columbia. All 10 independently owned and operated Quality Assured locations will now be part of CARSTAR’s nationwide network.

“We are honoured to partner with the Quality Assured group,” states Lisa Mercanti-Ladd, Executive Vice-President of CARSTAR. “They operate as best in class and have a longstanding reputation for being focused on servicing their customers and insurance partners with excellence. These qualities are important to us when looking for partners; upon meeting their owners it was crystal clear that there was a great fit between both organizations.”

This Carstar Canada partnership will provide CARSTAR with a strong and solid presence in the BC market. CARSTAR has seven locations in BC that will continue operating as CARSTARs in 100 Mile House, Abbotsford, Chilliwack, Courtenay, Duncan, Mission and Walnut Grove. Growing to over 200 stores in Canada, 2014 was a year of momentum across the country, but especially in BC where in the New Year CARSTAR will have over 20 locations. Both organizations will work together on continued growth and expansion in the BC market.

“Our members are excited about this partnership with CARSTAR,” adds Lonnie LaPlante, President of Quality Assured. “With access to more resources we can strengthen our network and together we can collaborate on key areas of the business. CARSTAR is a progressive organization operating with ethics and integrity, which was important for our organization and this partnership.”

Stores involved with the Carstar Canada partnership will be listed as CARSTAR Quality Assured, followed by their business name. The CARSTAR Quality Assured stores are located in Armstrong, Vancouver, Ladysmith, Prince George, Mission, Campbell River, Cranbrook, Kimberley, Langley and Parksville. The Quality Assured locations will begin to progress through CARSTAR’s conversion action plan which will include integrating the CARSTAR brand within their existing businesses.

On behalf of the CARSTAR network, CARSTAR’s COO Michael Macaluso formally welcomes Quality Assured to the CARSTAR family and foresees a successful long-term partnership.

About CARSTAR Automotive Canada Inc.

Founded in Hamilton, Ont. in 1995, CARSTAR Automotive Canada Inc. has grown from eight to over 200 locations throughout 10 provinces. Within Canada, CARSTAR repairs approximately 100,000 vehicles per year, with exceptionally high customer experience ratings. Through a variety of fundraising initiatives, CARSTAR, its franchise partners and its employees have raised over $2.2 million for Cystic Fibrosis Canada. In 2014 CARSTAR was named one of Canada’s Best Managed Companies for its third consecutive year. For more information, please visit:

About Quality Assured Collision and Glass

Quality Assured Collision and Glass is a group of 10 stores located throughout British Columbia and has a customer satisfaction rate of 97.9% as rated by ICBC. Founded in 1992, Quality Assured locations are well established in their communities and have built a reputation on customer service and integrity. For more information please visit:

1 thought on “Press Release – CARSTAR and QA Partner”

  1. I would like to welcome the entire Quality Assured group into the CARSTAR franchise system. Your courage will prove to pay dividends, Glad to have you as part of the Western team. Please contact me anytime. 204-792-9895

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