Privacy Policy

Effective Date: August 26th 2025
Last Updated: August 26th 2025

Quality Assured Collision & Glass (“QA Collision,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website https://qacollision.ca or interact with our services.

1. Information We Collect

We may collect the following types of information when you use our website or services:

Personal Information You Provide
- Contact details submitted through forms (name, email, phone number, etc.)
- Information provided when requesting an appointment, estimate, or contacting us directly
Automatically Collected Information
- Device information (browser type, operating system, IP address)
- Usage information (pages visited, time spent, navigation patterns)
- Tracking data through cookies, pixels, and similar technologies
Call Tracking Data
- When you call us through tracked phone numbers displayed on our website or ads, details such as call duration, time of call, and phone number may be recorded to help us improve customer service.
Form Submission Tracking
- We track interactions with our online forms to monitor performance, ensure functionality, and improve response times.

2. Use of Analytics & Third-Party Tools

We use several third-party tools and platforms to monitor, analyze, and improve our website:

Google Analytics 4 (GA4) – Tracks user behavior, engagement, and website performance.
Google Search Console (GSC) – Helps monitor website performance in Google Search and optimize our content.
Other Third-Party Tools – We may use additional trusted marketing and analytics tools that collect data for advertising, website performance, and customer experience improvements.

These tools may use cookies, log files, and similar technologies to collect and analyze information about your use of our website.

3. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to:

Provide core site functionality
Analyze traffic and visitor behaviour
Personalize your browsing experience
Support advertising and remarketing campaigns

You can control cookie preferences through your browser settings. Please note that disabling cookies may limit certain features of our website.

4. How We Use Your Information

We may use the information collected to:

Provide services, respond to inquiries, and schedule appointments
Improve website functionality and user experience
Monitor marketing campaign effectiveness
Comply with legal obligations and prevent fraudulent activities

5. Information Sharing

We do not sell or rent your personal information. We may share data with:

Service Providers who assist in operating our website and services
Third-Party Analytics & Advertising Partners (e.g., Google, call tracking providers)
Legal Authorities, when required by law

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no data transmission over the Internet can be guaranteed as fully secure.

7. Your Rights & Choices

Depending on your location, you may have rights to:

Request access to or correction of your personal data
Request deletion of your personal data
Opt-out of certain tracking or marketing activities

To exercise these rights, please contact us.

8. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Quality Assured Collision & Glass
Email: paul.mcfarlane@qacollision.ca
Website: https://qacollision.ca